Complaints Policy


How to make a complaint?

A formal complaint may be made by a person affected by or likely to be affected by the action, omission or decision of Ideal Medical International, that is the subject of the complaint, by emailing

For the purpose of transparency, where or serious harm has been or may have been caused by the use of a medical device, the incident should be reported directly to the Health Canada Authority using Report a medical device problem or incident - and to Ideal Medical International.



Timely, responsive and secure information sharing is key to an efficient and effective complaints process. All information gathered is kept in accordance with Ideal Medical Solutions GDPR Policy.